May 9, 2021

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Amazon India has announced measures to help small and medium businesses amid Covid-19


Amazon India announced a raft of measures, including waiving various fees paid by sellers, on Saturday to help small and medium-sized businesses amid the deadly second wave of the COVID pandemic.

The major e-commerce company said it waives 50 percent of the “Amazon Selling Fee” or “Referral Fee” from May 1 to 31 to a portion of sellers and will offset storage fees and long-term storage fees charged to keep sellers’ products in its warehouse for merchants based on codes Personal identification invalid for service.

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“We understand that this situation affects small and medium enterprises (SMBs) the most and are taking a range of measures to help our vendors overcome the economic challenges caused by the pandemic,” Manish Tiwari, Vice President of Amazon India, said in a blog post.

Amazon India has over 8.5 sellers on its platform.

The e-commerce company said it temporarily relaxes claim windows for various types of payments made by sellers for a period of 30 days.

The company said it is also taking steps across the board to mitigate any negative impact on vendor performance metrics due to pandemic-induced defaults and the resulting restrictions, on the health of sellers’ account.

“We are also working to relax our policies regarding late shipping rate, order cancellation and return to better support sellers during this period,” the blog said.

The record number of daily COVID-19 cases in the second wave has strained the nation’s healthcare infrastructure.

Several states announced closures and curfews to address the situation, which affected businesses.

Most states have allowed e-commerce companies to operate and have allowed the delivery of only essential items such as groceries and medicines.

In its SME Impact Report 2020, Amazon India indicated that it works with more than 10 small and medium-sized businesses (SMBs) including vendors, delivery and logistics partners, adjacent stores, enterprises, developers, content creators, and authors in the country.